Delivery Information
The Greenhouse Effect Delivery Policy
Here’s some further clarification of our delivery information so that you know when to expect your goods.
Free Delivery
We offer FREE NEXT WORKING DAY DELIVERY on orders over £50*
*An additional heavy goods surcharge may be applied to heavy or bulky goods (see below).
**Regional delivery surcharges apply for Scotland, Northern Ireland and the rest of the UK (see below).
Orders Under £50
Orders under £50 and under 5KG will be charged £7.99 (inc vat).
Orders under £50 and 5KG+ will be charged at £8.99 (inc vat).
Our Next Working Day Delivery Policy
We will always do our utmost to deliver goods to you the next working day for all orders placed before 3pm (Mon-Thurs).
Orders placed after 3pm, Fridays, weekends or bank holidays may take 1-3 days.
However, all goods are subject to availability and delay in delivery of goods is sometimes out of our control.
All dates quoted for delivery are approximate and we shall not be held liable for any losses, damages, charges or expenses caused by any delay for the delivery of goods.
Bank Holidays
Orders placed after 3pm the day before a bank holiday will be shipped the next working day.
Heavy or Bulky Items Surcharge
Individual items over 13KG – 19.99KG or bulky items (over 1.2m) there will be a £3.50 surcharge per heavy item.
Individual items of 20KG -30KG – £8.99 surcharge per very heavy item.
Individual items that weigh 30KG and over – £49.99 pallet charge.
Heavy item surcharge will be shown on the product description page.
For growing media, there will be a £3.50 surcharge per bag.
For awkward sized items including 5ft and 6ft poles and 120x120x12 Garland Trays there is a £10 surcharge per order due to size.
Regional Delivery Surcharge*
Orders from the Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Channel Islands, Scilly Isles and Isle of Man will be liable to a regional surcharge regardless of order value or weight. This will be calculated at check out.
- Scotland – £1
- Remote Scottish Highlands – £9
- Northern Ireland – £24
- Ireland – £36
- Channel Islands – £36
- Isle of Man – £30
- Isle of Wight – £21
Pallet Costs for Very Large Items
If an order is very large or items are very heavy, we may need to send your order on a pallet – we have tried to reflect this in our delivery pricing, however we reserve the right to contact you, should the delivery costs to us be excessive, and agree delivery at cost with yourself (we never make any profit on delivery charges).
We will always contact you if your delivery is on a pallet to ensure it is viable.
UK Mainland Pallet Cost – £50
Offshore Pallet Cost – £80 – Scottish Offshore, Remote Scottish Highlands, Northern Ireland, Ireland, Channel Islands, Isle of Man
Out of Stock Items
Should any item on your order be out of stock, we will contact you primarily via telephone for a speedy response, or alternatively via email to discuss whether you would like to wait for your goods to come in, swap out for a similar item or receive a refund. We will wait for contact with you before processing your order.
Packaging
As a business we are committed to reducing our waste and recycling as much packaging as possible. Your delivery may come in a recycled box, with recycled packaging, however we will ensure that the box is discrete, and that there is no indication of the products inside or our shop name visible.
Returns
Damages
When packing our orders, a high level of attention is paid to ensure goods are packed as carefully as possible to ensure no breakages. However, we advise you to please check your web orders for any damages upon arrival.
On the rare occasion a product has been damaged in transit you must notify us of the damaged goods within 3 days of arrival in order for us to replace or refund the damaged item. You must provide clear photos of the damage, and also photos of how the packaging arrived so we can take the appropriate action.
Please note: If you do not notify us within 3 days we will not be held liable for any damages.
GHEDirect LTD, 
